Mobifon provides a range of tools and support services to help your organisation manage its mobile, billing and account requirements with confidence. This guide brings together the most common tasks our business customers carry out, from activating SIMs and managing tariffs to resolving roaming issues and arranging device support. Each section explains what to do and who to contact, ensuring you can handle day-to-day account management quickly and with clarity.
Email your Account Manager or the dedicated support mailbox once you have received the replacement SIM. Mobifon will complete the SIM swap, which may take up to 24 hours. When the old SIM stops working, insert the new card to restore service.
Request a PAC code from your current provider and share it with Mobifon, along with the number to be transferred and your preferred transfer date. The port will take place on that date between 09:00 and 18:00.
Email the new user’s details. A new SIM may be required. Mobifon will complete the SIM swap.
Contact your Account Manager or support mailbox.
Email your Account Manager or support mailbox. Changes may take up to 24 hours.
Mobifon provides customised solutions for temporary staff. Contact us for available options.
Visit https://billing.mobifon.co.uk/login.php#b, and log in using the email address and password registered when your account was created.
Your first invoice covers the period from the connection date to the end of the month, plus one month in advance.
Log in to the billing portal https://billing.mobifon.co.uk/login.php#b, or request a copy via your Account Manager/support mailbox.
Email your updated billing information to requests@mobifon.co.uk or your Account Manager. Changes will be applied to the next bill run.
Email requests@mobifon.co.uk or your Account Manager with the required structure. This will be applied to your next billing cycle.
Access historic billing and unbilled usage via the billing portal https://billing.mobifon.co.uk/login.php#b, Monthly reports can also be issued on request.
The current Administrator must email approval for the new Administrator before access can be granted.
Email the dedicated support mailbox with the new contact information.
Email your Account Manager or support mailbox. Changes require management approval before being applied.
Email your Account Manager to arrange a review.
Email your Account Manager to arrange a suitable date.
Email your Account Manager or dedicated support mailbox. Options will be reviewed, and authorisation requested from management if required.
Contact your Account Manager or support mailbox to review available bundle options.
You can find the list of countries and charges for O2, Vodafone, Three and EE, or Mobifon can provide the relevant coverage and charge lists.
Email your Account Manager or contact DDI support.
Restart the device and check for any reported network maintenance:
If the issue persists, contact Mobifon
You can find links to reset network settings for Google Pixel, Samsung, iPhone, or Xiaomi/Redmi (applies to most Xiaomi phones).
You can find links to update APN settings on Google Pixel, Samsung, iPhone or Xiaomi/Redmi (applies to most Xiaomi phones).
You can find links to set usage or data alerts on Google Pixel, Samsung, iPhone or Xiaomi/Redmi (applies to most Xiaomi phones).
You can find links to enable tethering or hotspot mode on Google Pixel, Samsung, iPhone or Xiaomi/Redmi (applies to most Xiaomi phones).
You can find the instructions for O2, Vodafone, Three and EE
Email your Account Manager, the support mailbox, or call the dedicated DDI.
You will receive a ticket reference number by email. Quote this when requesting updates.
Call the dedicated support number 01530569599 or email the dedicated support mailbox.
Email your Account Manager or the support mailbox. Usage reports can be provided. Mobifon recommends applying bill limits to all connections.
Raise a PO internally, then send it to Mobifon once approved. Your Account Manager can provide device availability and pricing.
If the issue is not due to user damage, email the support mailbox with details of the device and the fault.
Managed service customers can request assistance via the support mailbox or support number.
Provide DEP details when submitting the PO. Devices enrolled in MDM will be configured before dispatch.
This is typically agreed upon during the sales process. For additional on-site support after deployment, contact your Account Manager or the support mailbox.
Call us on 01530569599 or email us immediately. Devices enrolled in MDM can be locked or tracked remotely.
Mobifon can set up the MDM, but we recommend doing so on a new phone because it allows for a clean, controlled installation, applies the correct security settings from day one, prevents unauthorised apps or data from being added, and ensures every device follows the same company configuration. Although we can still configure a phone after it has been used, we cannot guarantee the same level of protection or security once the device has been active without MDM in place.
Corporate-owned devices will be pre-enrolled where applicable. For BYOD, instructions will be issued directly to users.
Mobifon strongly recommends MDM, providing high security, control and oversight across all corporate devices.
Requests must come from an authorised contact and must be made in writing via email.
Restrictions are agreed upon during the proposal stage. MDM services can also enforce restrictions and provide complete device control.