Business Mobile & Telecom FAQs: Answers to the Most Common Questions

This section brings together the questions we hear most often from businesses looking for dependable mobile and telecom services. It covers key topics such as how managed services work, what sets Mobifon apart, the level of support we provide, and how easily you can move your services to us.

You will also find practical information for everyday use, including issue-resolution times, the networks we work with, who we support, and what to expect when travelling abroad on your contract.

Our goal is to provide you with clear, helpful guidance so you can make confident decisions about your business communications. If you need help with anything not listed here, our team is ready to assist.

What are managed services, and what are the benefits?

Managed services mean Mobifon oversees your telecoms on your behalf. We handle billing, network management, troubleshooting and account optimisation. This reduces administration, ensures cost control, and allows your team to focus on core business activities.

How do you differ from other telecom providers?

We are a multi-network consultant, not tied to one carrier. This gives us the flexibility to create bespoke packages that fit your organisation. We combine expert advice, transparent pricing, and proactive account management to deliver real value.

What kind of support can you provide?

We offer end-to-end support, including UK-based customer service, troubleshooting, roaming advice, hardware supply and billing analysis. Our team acts as your dedicated telecoms partner.

Will managed services save my business money?

Yes. By identifying unused lines, optimising tariffs, and consolidating services, most clients see immediate and measurable savings.

How easy is it to switch to your services?

The process is straightforward. We handle number transfers, liaise with networks, and manage onboarding with minimal disruption to your operations.

What is the average time to resolve issues?

We aim to resolve most issues within hours. Complex cases are escalated quickly with clear communication throughout.

What services do you offer?

We provide mobile voice and data services, including calls and lines, broadband, phone systems, mobile device management (MDM), fleet analysis, bespoke tariff creation, and comprehensive managed services.

What Networks Do You Work With?

We work with all major UK mobile networks (EE, O2, Vodafone and Three), ensuring choice and resilience for your business.

What are your contact details?

Our address is The Courtyard, Pimlico House Farm, Austrey Lane, No Man’s Heath, Tamworth, B79 0PF and our phone number is +441530 569599

Which clients do you work with?

 

Nottingham Trent University

One of the UK’s largest higher-education institutions (with over 60,000 students), NTU required a sophisticated managed telecoms solution across its three campus sites. We delivered:

  • 76 cost-centre billing structure
  • Full Mobile Device Management (GDPR-compliant) and device audits
  • Bespoke tariff packages (unlimited calls, texts, generous data)
  • Seamless number porting and onboarding
  • Global roaming and tracking for international staff
  • Ongoing support, billing reconciliation, and proactive cost control

Healthcare Resourcing

As a nationwide medical recruitment agency operating 24/7, Healthcare Resourcing needed mobile connectivity for ~1,500 carers across the UK. The demands included:

  • Call, SMS, data access and connectivity to the head office and client sites
  • Deployment of in-house apps for rostering, timesheets, and site NFC logging
  • Fixed per-user budgeting, scalable for turnover, new starters, and leavers

We implemented:

  • Tailored tariff plans (unlimited calls/texts + ample data)
  • Coterminous airtime agreements aligned with growth
  • Android devices preloaded with MDM and essential apps
  • Phased deployment to 22 locations with on-site setup support
  • Fully managed service covering billing, device issues, and technical escalation
I am travelling abroad. What options are available on my contract?

When you travel outside the UK, Mobifon provides global network flexibility and bespoke international data roaming packages tailored for businesses.

  • Within Europe, your standard minutes, texts and data allowances work just as if you were in the UK. There’s no special roaming fee for usage in our “Europe Zone.”
  • If you exhaust your data allowance while roaming in Europe, you can purchase top-ups on the same terms as in the UK. Unused top-up data remains usable when you return.
  • For destinations beyond Europe, we create custom packages through extended licensing agreements, providing you with cost-effective connectivity. Whether for long-term overseas projects or last-minute travel, we have flexible solutions.
  • You can tether your phone to your tablet or laptop abroad under these roaming plans.